Biogena products and use
- Are nutritional supplements safe? There is a lot of discussion about products ordered off the Internet in particular.
- Are Biogena products sourced from organic farming and are they therefore organic products?
- I have heard a lot of positive things about Biogena products and would like to have these prescribed. How do I go about doing this?
- Where are Biogena products manufactured?
- Why does the recommended dosage vary (e.g. on the bottle/product information from the doctor)?
- Why are Biogena preparations comparatively cheap?
- Many Biogena preparations are declared to be foods for special medical purposes. What is meant by the term “supplementary preparations for a balanced diet”?
- What does the term “pure substance principle” mean?
- How do I attain the best result with lactobacteria?
- What are the capsules that Biogena uses made of?
- I suffer from fructose malabsorption. Are your products fructose-free?
- How can I find I out which products and what dosage are best for me? Who can I ask?
- I follow a vegan diet. Are your products suitable for me?
Are nutritional supplements safe? There is a lot of discussion about products ordered off the Internet in particular.
High-quality nutritional supplements from trustworthy manufacturers are safe, also if they are bought from an online shop. What is essential is that you can get information about the manufacturer, the country where the products are manufactured and manufacturing guidelines. Nutritional supplements are foodstuffs, not drugs. This is why the dosages of vitamins and minerals in these preparations are limited to nutritional purposes. In the EU, nutritional supplements are subjected to the strict legal guidelines of the General Food Law (especially the Nutritional Supplement Act) and therefore also subject to official food testing and supervision. High-quality manufacturers also have their products tested by independent laboratories. Watch out: Many products on the Internet circumvent the EU rules and are not monitored by the EU authorities. A good choice are nutritional supplements from manufacturers with whom you can get in contact directly if you have questions.
Biogena as a brand is older the EU Organic Regulation. The “Bio” in Biogena comes from the ancient Greek “βíος” (bios), meaning life. But there is more meaning behind this term. For Aristotle, bios was the lifestyle of those who had a rational soul. Bios forges a bridge to our mission of improving people’s health and lives. But let us return to the EU Organic Regulation. If a product contains vitamins or minerals, as it is the case for nearly all of our products, we cannot by law call it an “organic” product. Even if some ingredients are sourced from organic farming. The Organic Regulation lets us only use our name Biogena if we include the declaration “not an organic product in terms of EU regulation VO 834/2007” on the label.
I have heard a lot of positive things about Biogena products and would like to have these prescribed. How do I go about doing this?
The best idea is to tell your doctor about Biogena products and request that he or she looks into them. Your doctor can request information about Biogena preparations from us and can then write you a prescription or recommendation. We will deliver the products to your home address if you submit a doctor’s prescription. .
The majority of Biogena products are produced in our manufacturing facility in Austria, the rest in Germany and Switzerland. Our complete manufacturing process is certified in compliance with ISO 22000:2005. Wherever possible, we use raw materials derived from organic cultivation. The quality-tested raw materials come from the most reputable international suppliers.
The doctor decides on the recommended dosage individually on a case-by-case basis, taking all key factors into consideration (e.g. your age, weight and nutritional status).
We invest in the quality of our products and not in advertising, which for the most part we do without. Advertising costs often comprise up to 40% of the price you pay for a product. This is not the case at Biogena, where our focus is primarily on the quality of the contents. We leave large advertising budgets to others – we trust in word-of-mouth recommendations!
Many Biogena preparations are declared to be foods for special medical purposes. What is meant by the term “supplementary preparations for a balanced diet”?
These are products intended for special dietary use in the case of specific deficiencies or disorders and should be taken under the supervision of a doctor. These products allow a different composition and dosage than is the case with products intended as purely “dietary supplements” and they have a special “certificate of free sale”. Biogena preparations are tested for marketability as well as for the slightly stricter regulations of the German market.
At Biogena, “pure substance principle” means that we do not use technical additives which are used for the fully automated manufacturing of tablets, capsules and pills (e.g. anticaking or release agents and so forth) or additives that are used for optical reasons or for enhancing the taste of the products (aroma, colouring agents, coatings etc.). Due to a semi-automatic manufacturing process, we can avoid these substances that often have a higher proportion in customary products than the actual active ingredients. In the case of nutritional supplements and dietary foodstuffs, additives have to be indicated in the list of ingredients, in the case of medication you find these substances under “inactive ingredients”. Here, the patient or customer can get useful information. Concerning the single ingredients, we also care for our raw materials to be free of carrier substances. In cases where this is not possible, we use natural food components such as maltodextrin, cellulose powder or calcium carbonate. The majority of our ingredients is produced exclusively for us – free of carrier substances (e.g. our enzymes our probiotics: other manufacturers often use lactose as a carrier – the product batches produced for us are explicitly without carriers).
Biogena offers lactobacteria in the form of powder (e.g. Junior Omni Bo® 6) and capsules (Omni Lactis® 10 Caps). In order to attain the best results with living bacteria, different recommendations for intake should be observed for powder and capsule products. In the case of the capsule product “Omni Lactis® 10 Caps”, we use cellulose capsules (DRcaps®) that dissolve only when they reach the intestine and that protect the bacteria from the acidic, germicidal pH-value in the stomach due to their special manufacture. Ideally, “Omni Lactis® 10 Caps” should be taken on an empty stomach, at best with water in room temperature. The powder product “Junior Omni Bo® 6” should be stirred into room-temperature water. After 10 to 15 minutes, during which the bacteria are activated and start multiplying, the mixture should be stirred and drunk immediately. Ideally, “Junior Omni Bo® 6” should be taken on an empty stomach in order to reduce contact time with stomach acid and this way improve the survival rate of microorganisms.
We put a lot of thought into our products. We don’t only think about their ingredients, but also about how to package them. Usually, we use undyed plant-made capsule shells made from hydroxypropylmethyl cellulose, the so-called Vcaps® Plus. The capsule shells dissolve easily in the gastro-intestinal tract and the contents become quickly available for the body. For special products that require a safe passage through the stomach, that is, preparations with bacterial cultures or proteolytic enzymes, we use special capsule shells, the so-called DRcaps®(delayed release capsules). These are also made of cellulose but they take longer to dissolve (tests showed after approximately 45 minutes). Therefore, the capsule’s contents are released in the intestine, where bacterial cultures and proteolytic enzymes are no longer subjected to stomach acid, which is harmful to them. Vcaps® Plus and DRcaps® are vegan and have a halal as well as a kosher certification. For capsules with liquid contents, such as in the case of omega-3 fish oil concentrates, we use capsule shells made from fish gelatine. These capsule shells are free of pork or beef and can be used worldwide. For some products containing vegetable oil we use an undyed transparent capsule shell made from modified starch. You can see in the list of ingredients which capsule shell has been used for which product.
Our products do not contain additional fructose and are mostly fructose-free. Preparations containing plant extracts contain small amounts of natural fructose (milligrams). Because fructose malabsorption is typically only a concern when grams of fructose are involved, those affected usually have no troubles with these small amounts of fructose.
We ask for your understanding that for legal reasons, we can only provide product information. Please see your doctor for treatment recommendations.
More than 80 % of Biogena products are suitable for vegans. These products contain no animal components such as meat, fish, milk, eggs, honey or gelatine. Only the synthesis of micronutrients through bacteria or yeasts cannot be ruled out by this label. Our vegan products are labelled as “100 % vegetarian”. You find an overview of vegan and vegetarian Biogena products under “Products” on biogena.com or can request a list by sending an e-mail to email@example.com.
All doctors (also doctors-in-training) and medical therapists can become Biogena Partners. The following professions count as medical therapists: Applied kinesiology (physicians, dentists, physiotherapists, in Switzerland chiropractors are always considered medical therapists under this label), biologists, dieticians, graduate nurses, occupational therapists, nutritionists with a trade licence for practice with a medical foundation, midwives, speech therapists, massage therapists with a trade licence, osteopaths, physiotherapists, psychologists, psychotherapists, graduates in sports science with a trade licence for practice with a medical foundation. All information is checked by us and therapists have to provide evidence of training certification and, if necessary, a trade licence.
If you want to become a Biogena Partner and you fulfil the necessary vocational requirements, please register online via the registration form. We first check your information and then ask you to send your trade certificate and, if necessary, your trade licence to us via e-mail at firstname.lastname@example.org. After we have checked your details, you will receive an e-mail for activating your account and you will subsequently have access to all information in the partner area of our website.
- Do I need supplements if I eat a balanced and healthy diet?
- I have trouble swallowing the capsules. May I open the capsule?
- What is meant by “before a meal“, what with “independently of meals“?
- Where do you source your raw materials from?
- What does “energised“ mean?
- Isn’t it dangerous to take additional vitamins and minerals?
- How do I recycle the eco-bottle?
- I follow a low-iodine diet. Are your algae and fish oil products suitable for me?
- Why do I have to pay packaging and transport costs – other suppliers appear to deliver free of charge?
- Where can I buy Biogena preparations?
- To which countries does Biogena ship its products?
It is true that a balanced and healthy diet supplies us with nearly all the micronutrients, vitamins and minerals that we need. However, some people in special situations in life have a greater need for micronutrients, such as, for example, athletes, young people in growth phases, pregnant women, but also people who cannot eat some foods (intolerances) or do not wish to do so (e.g. vegetarians). For them, it is very difficult to get their required daily supply via their diet alone. Pregnant women, for example, need more folic acid and the omega-3 fatty acid DHA – in amounts that are difficult to get via a normal, balanced diet. Vegetarians can have difficulties covering their need of vitamin B12. People suffering from lactose intolerance often have a lack of calcium.
Biogena capsules are not designed for opening and directly swallowing the active ingredient powder they contain. If possible, you should – as intended – swallow the capsule as a whole. In exceptional cases, such as, for example, if you have trouble swallowing the capsule, our powder preparations can be opened by pulling the two halves of the capsule apart. The active ingredient powder can be stirred into water, still mineral water or herbal tea and should be consumed immediately. Since black tea, coke or fruit juices can inhibit the absorption of the active ingredient in the body, they are not suitable for mixing. It is not possible to open the capsule for all Biogena products, however. No enzyme preparations should be opened (DigestioCym® 200 vegetarian, ConfiZym®, DoloZym® and DoloZym® forte Gold, LactroZym®, FRUCTOZym® and DAOZym®), nor probiotics (Omni Lactis® 10 Caps). In the case of iron (MoFerrin® 21, nutriFEM® MoFerrin® 14, Iron & Vitamin C), opening is also not recommended since it can cause the teeth to be stained.
We use the following specifications on our labels, package inserts and product information: - on an empty stomach: Take the capsule 30 to 60 minutes before a meal or no sooner than 2 hours after a meal. - before a meal: Take the capsule approximately 30 minutes before a meal. - with a meal: We recommend taking the capsule when eating. - after a meal: This specification is imprecise and can mean different times. This is why in most package inserts there are precise time specifications (e.g. 1 hour after a meal).
The use of top-quality raw materials is a must for Biogena. We would never be able to manufacture high quality products from raw material of mediocre or dubious quality. We choose the ingredients exclusively according to criteria of quality and purity, sustainability and scientific documentation. We source our ingredients from certified suppliers from all over the world and they are available in top bioavailable compounds. Biogena preparations that contain branded raw materials normally carry the logo of the branded raw materials on their label. This is a benefit for our customers since they can get additional information concerning the materials’ quality and manufacture. Customers can potentially read studies concerning the raw material on the manufacturer’s website.
“Energised” means that these raw materials/products have been produced in a homeodynamic manufacturing process. According to the basic rules of homeopathy, we take a defined part of a micronutrient mixture and “potentise” (dilute) it during manufacturing. Unlike homeopathic medication, we do not use only this dilution, but add it to the basic micronutrient mixture. This means that the “energised” products contain the analytically verifiable active ingredients (e.g. zinc) as well as the homeopathic dilution (e.g. homeopathic zinc).
Vitamins and minerals are vital substances that have to be ingested via our diet. Naturally, the “dose makes the poison” here – by the way, this applies to all substances in our food, such as fat, sugar or salt. There is a legal framework for nutritional supplements and dietary foods for special medical purposes, determining the amounts of vitamins and minerals that can be used. The credo is always: A dietary food or nutritional supplement has to be safe! The dosages used in quality supplements are therefore always nutritional and far below the defined critical values.
Our products are and will be delivered in eco-bottles only. Biogena thereby makes a valuable contribution to climate protection because the eco-bottles are made of renewable sugarcane – a plant that binds CO2 exceptionally well. You can put your eco-bottle into plastics recycling which reduces CO2 emissions.
Our algae preparations “Spirulina 400”, “ChlorellaPur”, “Chlorella Pur C plus”, as well as our omega-3 preparations, contain only very small amounts of iodine (max. 1.6 µg iodine per capsule) and can therefore also be taken if you follow a low-iodine diet. The German Nutrition Society recommends a daily intake of 200 µg iodine for healthy persons between 13 and 51 years of age. Over 51 years, 180 µg is recommended.
Why do I have to pay packaging and transport costs – other suppliers appear to deliver free of charge?
There is no such thing as a free delivery – other suppliers incorporate the costs for logistics/transport and packaging in the price of the product. We refuse such a policy for reasons of fairness – we do not wish to “penalise” our best customers by charging multiple logistics costs if they order several products in one delivery. However, we do bear the delivery costs for orders of 200 euros and more, deducting this amount from our profit margin.
Biogena cooperates with respected physicians and therapists in many different countries. With them, you are in good hands. You can also buy our products from our Biogena stores in Vienna, Linz, Salzburg, Graz, Natternbach, Freilassing and Frankfurt (Germany) as well as online at www.biogena.com.
Currently, Biogena ships to Austria, Germany, Italy, Switzerland, Belgium, Bulgaria, Denmark, Estland, Finnland, France, Greece, Great Britain, Ireland, Croatia, Lettland, Liechtenstein, Lithuania, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Taiwan, Czech Republic, Hungaria and Cyprus. To all other countries, shipment just on request.
- How can I change my personal information?
- How can I become member of the Biogena Club?
- Where and how can I redeem a voucher? Is it possible to redeem it after placing an order?
- Do I have to set up an account if I want to place an order?
- I have forgotten my password. How do I request it?
- How do I get payback points for my invoices if I buy directly from a physician/therapist?
- What are Biogena’s bank details?
- Do you also deliver to DHL automated parcel deposit and pick-up stations or GLS parcel shops in Germany?
- Which payment options does Biogena offer?
- What does Biogena do with my personal information?
- Why should I state who has prescribed your products to me?
- Will I be notified when the parcel has been dispatched and how long does shipping take?
- I have lost an invoice. What should I do?
- How do I use my payback points?
You can change your personal information in your account. Just login and click on “My personal information” and “My profile”.
If you register when placing your first order (or also later), you become a Club member, receive payback points for each order and enjoy more benefits.
You can enter and use vouchers while placing an order. It is not possible to use the voucher after placing the order (e.g. as a discount from the invoice amount). However, vouchers do not expire and you can use it for one of your next orders.
You do not have to set up an account. However, if you do not set up an account, you have to enter all of your personal information every time you place a new order. Moreover, it is not possible to enjoy the benefits of the Biogena Club without an account.
You can request your password by clicking on “Login/Forgotten your password?”. Please enter the e-mail address that you used to register on our site and the password will be sent to you automatically.
In order to receive your payback points for buying our products from your physician/therapist, just send us your completed collector’s pass or the invoices of your physician/therapist via post or e-mail to email@example.com and we will credit your account with the payback points.
Austria: Erste Bank der österreichischen Sparkassen AG, Account number: 40332343200, BIN: 20111, IBAN: AT06 2011 1403 3234 3200, SWIFT: GIBAATWWXXX Germany: Commerzbank Frankfurt, Account number: 583224100, BIN: 50040000, IBAN: DE59 5004 0000 0583 224100
Do you also deliver to DHL automated parcel deposit and pick-up stations or GLS parcel shops in Germany?
Unfortunately, we cannot send your parcels to DHL automated parcel deposit and pick-up stations or GLS parcel shops because the parcel has to be handed over to a person. We are happy to send your parcels to your workplace, relatives or friends. Just enter a shipping address when placing an order or go to your account and add/change it there.
For customers registered in the EU, we send an invoice with your order. This has to be paid within ten days. Customers outside the EU and non-registered customers can pay via advance payment/instant bank transfer or by credit card.
The safety of your information and your privacy are as important to us as they are to you. You can be sure that your information is safe with us and that you can access it any time. We comply strictly with legal regulations in collecting and using your personal information and will not pass on your information to third parties in any case.
You can buy Biogena preparations at physicians and selected therapists or, on medical recommendation, directly at Biogena (from our online shop) or in Biogena stores. This strengthens the physician-patient relationship and ensures the therapeutic effects of our products. Nutritionists, pharmacists, biochemists and, last but not least, our long-time Biogena Partner physicians are responsible for the development of expedient, responsible formulas. For this reason, we ask our customers whether they want to tell us who their physician/therapist is.
If you order online before 12.30 noon, your order will be sent on the very day (via GLS to Germany, Italy and Switzerland, via post to Austria and the rest of the world). All customers that have entered an e-mail address receive an automatic notification with tracking option when the parcel is dispatched..
Please send an e-mail with the number and date of this invoice to firstname.lastname@example.org.
As Biogena Club member, you collect payback points every time you buy Biogena products (1 euro = 1 payback point). When you place an order, you can redeem your payback points (click on “Payback points” at the top of the website). Please choose your preferred discount or gift voucher. This way, your discount appears in your shopping cart and will be deducted from your order. You can also donate your payback points to a good cause, our charity association “Biogena hilft!” (Biogena helps!).